Refund policy

REFUNDS POLICY

All sales are final. In general, there are no returns or refunds.

Digital Goods

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Physical Goods

All sales are final. There is no return for change of mind and no exchanges. We simply are not set up for that as shipping is too costly. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email kathy@kathystrobosbooks.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we will refund or resend your goods - your choice. We want you to be happy!